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FAQs

General Information

What is Orgenik Bulk?

Orgenik Bulk is a specialized B2B platform designed for businesses looking to purchase high-quality certified organic and natural products in bulk quantities. We connect buyers with certified producers and best sellers from across India, ensuring the best products for your needs.

How is Orgenik Bulk different from Orgenik.com?

While ORGENIK.com is focused on individual consumers, ORGENIK Bulk caters to businesses by offering bulk quantities of premium organic and natural products, facilitating large-scale purchases with ease.

Who can buy from Orgenik Bulk?

ORGENIK Bulk is designed for businesses, including retailers, wholesalers, restaurants, hotels, and other enterprises that require bulk quantities of organic and natural products.

How does Orgenik Bulk select its sellers?

We have a rigorous vetting process for selecting sellers on our platform. We prioritize working with best sellers of organic and natural products who share our commitment to quality, sustainability, and ethical business practices. Each seller undergoes thorough background checks, verification of certifications, and product quality assessments before being onboarded.

Registration & Account

How do I create an account on Orgenik Bulk?

To create an account or to register, click on the "Login" button on the homepage, then click on “Join Now” button, fill in your details, and submit the registration form. You will receive a confirmation email.

Is sign up required to buy on Orgenik Bulk?

Yes, signing up is required to buy products on Orgenik Bulk. Creating an account allows us to verify you and ensures you have access to our full range of services, including order tracking, bulk discounts, and personalized support.

How do I manage my account?

After logging in, navigate to the "My Account" section where you can update your details, manage orders, and view your order history.

Is there a fee to register on Orgenik Bulk?

No, there are no charges or fees to register on Orgenik Bulk. Registration on Orgenik Bulk is completely free.

Can you add multiple addresses in 1 account?

Yes, you can add multiple addresses in 1 account.

Product Information

What types of products are available on Orgenik Bulk?

We offer a wide range of organic and natural products including food items, beverages, dried fruits, nuts and seeds, gourmet items, and more, all available in bulk quantities.

How can I ensure the quality of products?

All products on Orgenik Bulk undergo rigorous quality checks and certifications. We only partner with vendors and sellers who meet our high standards for organic and natural products.

Can I request samples before placing a bulk order?

Yes, we provide samples for select products. Please contact our customer support team to discuss your specific needs.

Are all products on Orgenik Bulk organic and natural?

Yes, all products on Orgenik Bulk are organic and natural. Products with the organic certification mark on their product page have been verified to meet rigorous organic certification standards, ensuring their authenticity and quality. This confirms that you receive only the best organic and natural products for your needs.

Can I see the certifications for the products?

Yes, product certifications are listed on the product detail pages. You can view and verify the certifications before making a purchase.

Ordering & Payments

How do I place an order on Orgenik Bulk?

Log in to your account, browse the product categories, and add the desired items to your cart. Once you’re ready, proceed to checkout and complete the payment process.

What payment modes are accepted?

We accept various payment methods including credit/debit cards, net banking, UPI, and bank transfers for large orders.

Is there a minimum order quantity?

Yes, minimum order quantities vary by product. Please check the product details for specific information regarding minimum order requirements.

How can I cancel the order once placed?

You can only cancel the order within 2 hours of order placement. You cannot cancel the order after 2 hours of order placement.

Are there discounts for large volume orders?

Yes, we offer discounts for large volume orders. Contact our team to discuss bulk pricing and discount opportunities.

Shipping & Delivery

What are the shipping options available?

We offer standard shipping option to meet your needs. For any specific or customized shipping option, you may contact our team.

How long it will take for my order to be delivered?

Delivery dates depend on your location. Standard delivery typically takes 5-10 business days.

Can I track my order?

Yes, once your order is placed, you can check tracking information under Order History in My Account page. Tracking updates will also be sent to your email address.

Do you ship internationally?

Currently, we are focusing on India, but we plan to launch globally within the next few months. Stay tuned for updates on international shipping.

What regions do you deliver to?

We deliver to all regions across India. International shipping will be available soon as we expand our services globally.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer support team immediately. We will assist you with the return and replacement process.

Returns & Refund

What is the return policy for Orgenik Bulk?

We accept returns for defective or damaged products within 10 days of delivery. Contact our customer support team to initiate a return.

How do I request for a refund?

To request a refund, contact our customer support team with your order details and the reason for the refund. Approved refunds will be processed to your original payment method.

Can I cancel my order?

You can only cancel the order within 2 hours of order placement. You cannot cancel the order after 2 hours of order placement.

What should I do if I receive the wrong product?

If you receive the wrong product, please contact our customer support team within 2 days of delivery. We will arrange for the correct product to be sent to you and handle the return of the incorrect item.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after the return is received and inspected.

Customer Support

How can I contact Orgenik Bulk Customer Support?

You can reach our customer support team via email at help@orgenikbulk.com. Our support team is available Monday to Saturday, 9 AM to 7 PM IST.

What should if I have a problem with my order?

If you encounter any issues with your order, please contact our customer support team immediately. We are here to help resolve any problems and ensure your satisfaction.

Is there any dedicated support for large businesses?

Yes, we offer dedicated support for large businesses. Please contact us to discuss your specific needs and to connect with a dedicated account manager.

Is there a live chat option for customer support?

Yes, we offer live chat support on our website. Look for the chat icon in the bottom right corner of the page to start a conversation with our support team.

How can I provide feedback about my experience with Orgenik Bulk?

We value your feedback and encourage you to share your experience with us. You can provide feedback through the "Contact Us" page on our website or by emailing help@orgenikbulk.com.

By addressing these FAQs, we aim to provide clear and comprehensive information to help you navigate Orgenik Bulk effortlessly.
If you have any other questions, feel free to reach out to our support team.